In accordance with Article 369 of the Civil Code of the Republic of Uzbekistan, this document constitutes a public offer for entering into a contract for the preparation and delivery of products under the “Yaproq Donar” trademark. Delivery services are provided via a unified call center, the Yaproq Donar Telegram bot, or the mobile application (“Yaproq Donar”). This document enters into force from the moment an order is placed and a contract is concluded with any branch operating under the “Yaproq Donar” trademark in accordance with the procedure outlined herein.
The terms of the concluded contract are determined in accordance with additional information provided in the mobile application (product price, delivery cost, product description, and other conditions), provided that such information does not contradict the terms of this public offer accepted by the consumer.
The Service Provider reserves the right to unilaterally amend the terms of this Agreement.
All materials presented in the mobile application or other information sources are provided for informational purposes. Colors, sizes, and shapes may differ and may not fully or accurately represent the product’s characteristics and quality.
1.1. “Courier Service” – individuals or entities providing delivery services on behalf of the Seller or its employees.
1.2. “Seller” – a legal entity established under the legislation of the Republic of Uzbekistan and engaged in the sale of products.
1.3. “Customer” – a legal entity’s representative or an individual acting for personal, family, household, or other non-business purposes, who enters into an agreement for product delivery with the Seller. The Customer is deemed to have accepted the terms of this public offer.
1.4. “Phone Number” – 71 200 84 44
1.6. “Mobile Application” – the Yaproq Donar mobile application.
1.7. “Product” – the list of goods offered by the Seller in the mobile application. Products may differ from their images displayed in the app.
1.8. “Yaproq Donar” – the Telegram bot.
2.1. The Seller and the Customer warrant that they possess the legal capacity and all rights necessary to conclude and execute this Agreement.
2.2. The Customer must familiarize themselves with all terms of this public offer, including information provided in the mobile application regarding products, loyalty programs, the privacy policy, and the user agreement.
2.3. The Seller reserves the right to amend this public offer. The Customer is obliged to independently monitor any changes to the offer. Previous versions of the offer (valid before the date indicated in the document heading) are provided to the Customer upon request (via phone).
2.4. By placing an order, the Customer is deemed to have accepted the terms of this offer and agrees to fulfill the obligations set forth herein.
2.5. The Agreement is considered concluded from the moment the Customer expresses their intention to purchase a product and the Seller receives this information.
2.6. The validity period of the offer is considered non-expired unless otherwise stated.
3.1. The Seller sells the product at the prices specified in the mobile application and delivers it via courier service. The Customer pays for and accepts the product in accordance with this public offer.
3.2. Ownership rights to the product pass to the Customer upon receipt.
4.1. With consent, the Seller may send promotional and informational messages to the Customer via electronic communication networks.
4.2. By accepting this offer, the Customer may opt out of such messages at any time and may later renew their consent.
4.3. The Seller may call the Customer without prior consent for the following purposes: studying customer preferences, conducting marketing research, organizing prize draws, analyzing services provided, and resolving disputes.
4.4. The Seller may send automatic service notifications regarding order status, processing stages, and readiness. These messages cannot be declined, as they ensure proper service fulfillment.
5.1. The Customer may place an order by phone or чрез a special electronic form in the mobile application.
5.2. The Customer must provide accurate and sufficient information required for order fulfillment.
5.3. If the Customer has additional questions regarding the product, they must contact the Seller by phone before placing an order.
5.4. The Customer may only order products available at the time of order placement.
5.5. The Seller may record telephone conversations during order placement for service quality control. Separate consent from the Customer is not required.
5.6. By filling out the order form in the mobile application, the Customer creates a personal account in accordance with the user agreement.
5.7. If the requested product quantity or assortment is unavailable, the Customer will be informed by phone within 30 minutes. The Customer may agree to the available quantity or cancel the order. If the Customer fails to respond, the Seller may fully cancel the order.
5.8. The Seller may temporarily suspend order acceptance due to technical issues or lack of necessary resources.
6.1. The product is delivered to the actual address indicated by the Customer via courier service.
6.2. Delivery is provided within the designated delivery area and according to the Seller’s working schedule (as specified in the mobile application).
6.3. Delivery cost: 15,000 UZS for the first 3 km, and 2,000 UZS for each additional kilometer.
6.4. Delivery time: within 1 hour from the moment the order is accepted.
(This clause has been updated accordingly.)
6.5. If delivery fails due to the Customer’s fault, the Seller has the right to cancel order fulfillment.
7.1. Prices are set unilaterally by the Seller and displayed in the mobile application. Prices remain unchanged after an order is placed.
7.2. The Customer pays for the product in the national currency of Uzbekistan (UZS) using one of the following methods:
The Customer pays the amount specified on the order receipt to the courier. A fiscal receipt is provided. If the Customer cannot receive the order in person, payment may be made by another individual who must provide the order number and/or the recipient’s name, which must be verified by the courier.
Payment is made online by transferring funds from the Customer's bank account after the order is placed.
7.3. To prevent fraud, if payment is made via terminal, the courier may request an ID to verify card ownership. The Seller guarantees the confidentiality of the Customer’s personal data.
7.4. From the moment the order is handed over to the Customer (or another person at the specified address), all obligations of the Seller are considered fulfilled.
8.1. Returns or exchanges of quality products are not permitted.
8.2. The Seller must provide products that fully comply with the information presented at the time of ordering and at the time of delivery.
8.3. Upon receipt, the Customer must inspect the product within 10 minutes for:
– conformity with the order;
– absence of visible defects.
The appearance of the product may differ from its promotional images.
8.4. If the product is defective or does not match the order, the Customer has 1 hour from the moment of receipt to request a replacement. The Customer must retain the product and receipt for return upon request.
9.1. Either party is released from liability for full or partial non-performance if such non-performance results from force majeure circumstances.
Force majeure events include:
– extraordinary incidents;
– foreseeable but unavoidable events;
– strikes, floods, fires, earthquakes, wars, and other natural disasters.
10.1. Obligations under this Agreement begin from the moment the order is accepted and end upon full performance.
10.2. Any disputes arising between the parties must first be resolved through negotiations or pre-trial proceedings.
10.3. If disputes cannot be resolved amicably, the parties may seek protection of their rights through relevant government authorities or courts.
11.1. This Agreement — a public offer — is an official document of the mobile application owner. All appendices and supplements form an integral part of it.
11.2. If any clause of this Agreement is deemed invalid by the court, the remaining provisions shall remain in force.